Hi,
First please make sure that the installation created an IMAP folder on the server named:
Epesi Archive
If it did not for some reason create it manually. This folder is used for e-mail messages that are moved/archived to epesi. You can clean it from time to time.
The second thing is the Contact of the sender. We assume, that a contact exists and has the same e-mail address as the sender. You can have more than one e-mail address per person - within the main contact form will be the primary e-mail address and as an add-on you should see a tab called: Mail Addresses where you can store additional ones.
If both of the above is satisfied then when viewing the message you can click on the archive button - epesi will:
[list:1oupijjd]
[*:1oupijjd]serach for the Contact record based on the e-mail address[/*:m:1oupijjd]
[*:1oupijjd]extract e-mail text and store it in the database[/*:m:1oupijjd]
[*:1oupijjd]if there are any attachments they will be extracted and stored as a file in a proper data directory[/*:m:1oupijjd]
[*:1oupijjd]a reference link to this e-mail will be created under sender's and yours contact[/*:m:1oupijjd][/list:u:1oupijjd]
To test it open your e-mail and you should see this archived e-mail in the mail history. There should be a link to the sender's name - click on it and you should see the same e-mail message in that person's e-mail history as well.
Please let us know if this works for you and if not what errors are you getting?