Install: Failure (500)

docwatz

Hello All,

Please help as I am having a nightmare installing what looks to be an excellent management software.

I have tried the latest version release with and without easyinstall and could not see any index or setup pages. I rolled back to (epesi-1.1.6-rev7801) an low and behold the install began to work. All mysql database settings look fine. I do however get a message about hosting compatibility.

Hosting compatibility:

Your hosting is not compatible with default epesi root .htaccess file. You should tweak it yourself.
Default .htaccess file is:

Options -Indexes
php_value memory_limit "64M"
php_flag magic_quotes_gpc off
#SecFilterEngine Off

I wouldn't know what to change here so some help with this stage would be greatly appreciated.

Towards what looks to be the final stages of install (epesi-1.1.6-rev7801) straight after entering only a few required company details I am met with "failure 500" every time. I really am not sure what I could be doing wrong.

I am using a Linux cPanel Webserver

cPanel Version 11.30.1 (build 1)
Apache version 2.2.17
PHP version 5.3.3
MySQL version 5.0.92-community-log
Architecture i686
Operating system linux
Perl version 5.8.8
Kernel version 2.6.18-238.5.1.el5.centos.plusPAE
cPanel Pro 1.0 (RC1)

I am completely new to epesi but have successfully completed numerous web installs of CMS, ecommerce packages etc in the past.

Any assistance would be greatly appreciated as I really want to get this installed and start managing a business.

PLEASE HELP

Thanks and kind regards,

Dan

ethnar

Hello there,

The Failure (500) is very generic error and means that server configuration is not very error-reporting friendly. With most server configs, epesi reports errors in more meaningful way.

First step to take would be to check your error log. You should be able to view that log from cPanel. Make sure to trigger Failure (500) error right before checking the log, so epesi entry will be most recent one, making it easier to spot.

If you can find the error message, we should be able to provide assistance.

The .htaccess problem shouldn't be terribly important right now (thou it may end up being linked to the main issue) and I would simply focus on getting epesi running for now.

Kind regards,
Arek

docwatz

Hi Arek,

Thanks for your reply.

Here are the last few reported errors:

[Thu Jul 07 13:17:48 2011] [error] [client 82.132.136.169] File does not exist: /home/my16263/public_html/500.shtml, referer: http://www.starfishsupplies.com/starfishbim/index.php
[Thu Jul 07 13:12:20 2011] [error] [client 195.242.236.15] File does not exist: /home/my16263/public_html/500.shtml
[Thu Jul 07 13:12:20 2011] [alert] [client 195.242.236.15] /home/my16263/public_html/starfishbim/data/.htaccess: Invalid command 'php_value', perhaps misspelled or defined by a module not included in the server configuration
[Thu Jul 07 13:03:18 2011] [error] [client 82.132.136.169] File does not exist: /home/my16263/public_html/404.shtml, referer: http://www.starfishsupplies.com/starfishbim/index.php
[Thu Jul 07 13:03:18 2011] [error] [client 82.132.136.169] File does not exist: /home/my16263/public_html/starfishbim/data/Base_Theme, referer:
http://www.starfishsupplies.com/starfishbim/index.php

The rest of the 300 reported errors were all the same as the last one in the list above.

I hope this sheds some light on the issue.

Thanks and kind regards,

Dan

ethnar

Hello,

This line:
[Thu Jul 07 13:12:20 2011] [alert] [client 195.242.236.15] /home/my16263/public_html/starfishbim/data/.htaccess: Invalid command 'php_value', perhaps misspelled or defined by a module not included in the server configuration
is crucial. Basically - the .htaccess format epesi uses by default is not recognized on your server. For starters try to delete .htaccess in epesi folder as well as in data folder and try to run epesi.

If you get Failure 500 again, please check if there's any new entries in error log.

Kind regards,
Arek

docwatz

Hi,

I removed the htaccess.txt from the install folder. Couldn't see it in the data folder. I was met with the login screen but that just threw the 500 error at me. I tried a fresh install after that (minus the htaccess.txt)

No joy I'm afraid 🙁

Error Log has just pumped out the following....

[Thu Jul 07 15:39:12 2011] [error] [client 82.132.136.152] File does not exist: /home/my16263/public_html/500.shtml, referer: http://www.starfishsupplies.com/starfishbim/index.php
[Thu Jul 07 15:36:12 2011] [error] [client 82.132.136.152] File does not exist: /home/my16263/public_html/404.shtml, referer: http://www.starfishsupplies.com/starfishbim/index.php
[Thu Jul 07 15:36:12 2011] [error] [client 82.132.136.152] File does not exist: /home/my16263/public_html/starfishbim/data/Base_Theme, referer: http://www.starfishsupplies.com/starfishbim/index.php
[Thu Jul 07 15:36:11 2011] [error] [client 82.132.136.152] File does not exist: /home/my16263/public_html/404.shtml, referer: http://www.starfishsupplies.com/starfishbim/index.php

thanks again,

Dan

ethnar

Hello,

The file I was referring to was .htaccess, not htaccess.txt.

Depending on the file manager you're using, this file may be hidden from your view. Please try to use different file manager if possible. Based on the error message you've posted, I'm positive you should be able to find this file there.

Kind regards,
Arek

docwatz

Hi,

OK, so I deleted the .htaccess file using filezilla ftp client. Still couldn't see one in the data folder.

Tried the install. Still no joy.

error log

[Thu Jul 07 16:43:51 2011] [error] [client 82.132.248.177] File does not exist: /home/my16263/public_html/500.shtml, referer: http://www.starfishsupplies.com/starfishbim/index.php

Where do we go from here?

Thanks,

Dan

ethnar

Once again quoting the error message you've received:

[Thu Jul 07 13:12:20 2011] [alert] [client 195.242.236.15] /home/my16263/public_html/starfishbim/data/.htaccess: Invalid command 'php_value', perhaps misspelled or defined by a module not included in the server configuration

You can see the /data/ path here, which means there must be a .htaccess file in the data folder, otherwise this error wouldn't be triggered.

The other error:[Thu Jul 07 16:43:51 2011] [error] [client 82.132.248.177] File does not exist: /home/my16263/public_html/500.shtml, referer: http://www.starfishsupplies.com/starfishbim/index.php
Simply means there's no 500 error page where the server is told (configured) to look for one. But that page is requested only because there's another error in the first place and we must track that error.
I'm fairly certain it will have to do with incompatible .htaccess file in /data folder.

It's really hard to say anything more with the info I got.

If you feel confident to provide me with access to epesi, I can look further into the matter and hopefully resolve it. If you wish, please PM me user details.

Also - login screen loads just alright for me. I understand the error occurs once you log in?

Kind regards,
Arek

docwatz

Hi Arek,

I've triple checked with cpannel, filezilla and windows ftp... there is no .htaccess file in that data folder that i can see.

*edit The login screen appears and when i click login i get the error

I am happy to provide you with access to the epesi folder. I'll pm the login details to you shortly.

Thanks again, I really appreciate your help.

Dan

ethnar

Hello Dan,

Thanks for providing me the access to investigate the issue.

Just like you reported - .htaccess was no longer there and in fact it wasn't the real problem.

After some investigation (lots of trials and errors) I managed to pin down the reason for the crash. In your server configuration, the php function method_exists($class, $func) does not check if the class itself exists, throwing an error if it doesn't.
The fix is pretty easy. I already applied it on your server installation (file /include/module_manager.php) and I'll also apply it for epesi future releases.

Thanks again for the report and provided support. I hope you'll find epesi to your liking. 🙂

Kind regards,
Arek

docwatz

Hi Arek,
[quote:2773uwls]
Congratulations!
You just installed epesi BIM - Business Information Manager.[/quote:2773uwls]

Fantastic! I've logged in and I can see the front-end!

Thanks for your great work. You have been very helpful indeed.

Dan

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