Installation loops at step 4

kaktus

Hi,

I'm trying to install the product at ~~[url=http://crm.fachowcy.it]~~http://crm.fachowcy.it[/url] and it fails to install. It goes to step 4:

Setup will now check for available modules and will install them.
This operation may take several minutes.

After clicking "Next" it shows splashscreen for a minute and then backs to the same step. Each next "Next" pressing causes the same behavior but splashscreen shows only for single seconds. So I have an endless loop not allowing installer to continue. It stops at: ~~[url=http://crm.fachowcy.it/index.php#4]~~http://crm.fachowcy.it/index.php#4[/url]

I've checked my "data" directory and it's full of files. I tried both FTP and easyinstall installation procedures - the efect is the same.

Please help me.

ethnar

Hello,

It seems that you were able to get past that step. At the address you provided I can see what seems to be working login screen.

By your description, there must've been an error during installation of one of the modules, crashing the process. You should be able to check for the error message in the error log. If you can provide the error you received during the installation we can advise.

In case you are unable to login to this installation, you will have to delete contents of /data/ folder to go over installation process again. But first - we'll have to figure out what's causing the error.

Kind regards,
Arek

kaktus

Hi,

[quote="Ethnar":2mblqnu5]
It seems that you were able to get past that step. At the address you provided I can see what seems to be working login screen.
[/quote:2mblqnu5]

Yes, it looks good but not working. When I try to log in, I get the splash screen for a second and then nothing happens - it's still at the login page.

[quote="Ethnar":2mblqnu5]
By your description, there must've been an error during installation of one of the modules, crashing the process. You should be able to check for the error message in the error log. If you can provide the error you received during the installation we can advise.
[/quote:2mblqnu5]

Could you tell me where the error log is stored? I found data/firstrun.log and it looks like this:



2011-07-19 23:15:45: installing "Base" ...

2011-07-19 23:15:54: done (8.8878729343414s).

2011-07-19 23:15:54: creating admin user ...

2011-07-19 23:15:55: done (0.17224097251892s).

2011-07-19 23:15:55: setting mail server ...

2011-07-19 23:15:55: done (0.0016360282897949s).

2011-07-19 23:15:55: Installing modules ...

 * 2011-07-19 23:15:55 - Applets/Calc (0.0055410861968994s)

 * 2011-07-19 23:15:55 - Applets/Clock (0.0051000118255615s)

 * 2011-07-19 23:15:55 - Applets/Google (0.0053789615631104s)

 * 2011-07-19 23:15:55 - Applets/Host (0.0046110153198242s)

 * 2011-07-19 23:15:55 - Applets/Note (0.0055778026580811s)

 * 2011-07-19 23:15:55 - Applets/RssFeed (0.60986185073853s)

 * 2011-07-19 23:15:55 - Applets/Calc (0.00010108947753906s)

 * 2011-07-19 23:15:55 - Applets/MonthView (21.305908918381s)

 * 2011-07-19 23:16:16 - CRM/Contacts (0.00011992454528809s)

 * 2011-07-19 23:16:16 - CRM/Roundcube (10.821544885635s)

 * 2011-07-19 23:16:27 - CRM/Contacts/Activities (0.65342307090759s)

 * 2011-07-19 23:16:28 - CRM/PhoneCall (4.3931589126587s)

 * 2011-07-19 23:16:32 - CRM/Calendar (0.00011706352233887s)

 * 2011-07-19 23:16:32 - CRM/LoginAudit (0.73661208152771s)

 * 2011-07-19 23:16:33 - CRM/Tasks (2.8281850814819s)

 * 2011-07-19 23:16:36 - CRM/WhoIsOnline (0.12332606315613s)

 * 2011-07-19 23:16:36 - CRM/Followup (0.58717107772827s)

 * 2011-07-19 23:16:37 - CRM/Meeting (4.1433489322662s)

 * 2011-07-19 23:16:41 - Tools/SetDefaults (0.028129100799561s)

 * 2011-07-19 23:16:41 - Tools/SessionKeeper (0.0036799907684326s)

 * 2011-07-19 23:16:41 - Apps/Shoutbox (0.57254314422607s)

2011-07-19 23:16:41: done (46.835536003113s).

2011-07-19 23:16:41: Refreshing cache of modules ...

2011-07-19 23:16:42: done (0.5765528678894s).

2011-07-19 23:16:42: Creating cache of template files ...

2011-07-19 23:16:42: done (0.025653839111328s).

[quote="Ethnar":2mblqnu5]
In case you are unable to login to this installation, you will have to delete contents of /data/ folder to go over installation process again. But first - we'll have to figure out what's causing the error.
[/quote:2mblqnu5]

OK, thanks in advance for your help.

ethnar

Hello,

If you don't get invalid username/password, this means installation went through alright, there should be no need for reinstallation.

Please apply the solution you can find in this thread: viewtopic.php?f=3&t=578#p2180

As for the error log: on linux check /var/log, on windows check your http server folders for logs or use any web panel to check the logs.

Kind regards,
Arek

kaktus

[quote="Ethnar":1yeasqje]If you don't get invalid username/password, this means installation went through alright, there should be no need for reinstallation.

Please apply the solution you can find in this thread: viewtopic.php?f=3&t=578#p2180
[/quote:1yeasqje]

I have applied the fix you suggested and it seems to work fine. Thank you for your help!

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