Calendar in week view problem

bagdus

Hello,
one of our 5 user cannot display his calendar in week view (and only this) with this message:
Type: 8
Message: Undefined offset: 1
File: /Applications/MAMP/htdocs/epesi/modules/Utils/Calendar/Calendar_0.php
Line=748
error backtrace:
File: /Applications/MAMP/htdocs/epesi/modules/Utils/Calendar/Calendar_0.php
line 748
function called: handle_epesi_error(8, "Undefined offset: 1", "/Applications/MAMP/htdocs/epesi/modules/Utils/Calendar/Calendar_0.php", 748, Array (#32))

[PHP core called function]
function called: week()

File: /Applications/MAMP/htdocs/epesi/modules/Utils/TabbedBrowser/TabbedBrowser_0.php
line 115
function called: call_user_func_array(Array (Object (Utils_Calendar), "week"), Array ())

File: /Applications/MAMP/htdocs/epesi/modules/Utils/TabbedBrowser/TabbedBrowser_0.php
line 81
function called: display_contents(Array (2, Array (#2), Array (#0), false), 2)

[PHP core called function]
function called: body()

File: /Applications/MAMP/htdocs/epesi/include/module.php
line 793
function called: call_user_func_array(Array (Object (Utils_TabbedBrowser), "body"), Array ())

File: /Applications/MAMP/htdocs/epesi/include/module.php
line 713
function called: get_html_of_module(Object (Utils_TabbedBrowser), null, null)

File: /Applications/MAMP/htdocs/epesi/modules/Utils/Calendar/Calendar_0.php
line 258
function called: display_module("Object (Utils_TabbedBrowser)")

[PHP core called function]
function called: body()

File: /Applications/MAMP/htdocs/epesi/include/module.php
line 793
function called: call_user_func_array(Array (Object (Utils_Calendar), "body"), Array ())

File: /Applications/MAMP/htdocs/epesi/modules/CRM/Calendar/Calendar_0.php
line 98
function called: get_html_of_module(Object (Utils_Calendar))

[PHP core called function]
function called: body()

File: /Applications/MAMP/htdocs/epesi/include/module.php
line 793
function called: call_user_func_array(Array (Object (CRM_Calendar), "body"), Array ())

File: /Applications/MAMP/htdocs/epesi/include/module.php
line 713
function called: get_html_of_module(Object (CRM_Calendar), null, null)

File: /Applications/MAMP/htdocs/epesi/modules/Base/Box/Box_0.php
line 145
function called: display_module("Object (CRM_Calendar)")

File: /Applications/MAMP/htdocs/epesi/include/epesi.php
line 209
function called: body()

File: /Applications/MAMP/htdocs/epesi/include/epesi.php
line 265
function called: go(Object (Base_Box))

File: /Applications/MAMP/htdocs/epesi/process.php
line 32
function called: process("__action_module__=%2FBase_Box%7C0%2FBase_User_Login%7Clogin&%2FBase_Box%7C0%2FBase_User_Login%7Clogin_logout=1", false)

Could you help please?
Regards
Bagdus

ethnar

Hello,

Reading the message back-trace it appears that the user attempted to log out of the system. The exact error displayed indicates that the user was logged out at the execution of the code. I was unable to reproduce this error locally, can you provide exact steps to reproduce the issue?

The only solution we can think of is that it's technically possible that the user performed an action right before the session expired, resulting in user being logged out in the middle of the session. You can try setting the timeout in Menu->Administrator->Default User Settings->Misc, Keep session at least: select 8 hours. If my guess is correct, this will prevent errors in this shape from occurring.

Kind regards,
Arek

bagdus

Thank you Arek!

it is very possible bacause the session setting was 24 minutes. Now I changed it to 8 hours.
Unfortunatelly I cannot reproduce this error. Because we just sterted epesi I created new account for this user and it helped us. The old account doesn't work correctly, calendar displays now only month view and it is impossible to log out - so, I don't use this account any more.

Kind regards
Bagdus

ethnar

Hello,

We'd be greatly interested in knowing circumstances that render a user account unusable. If you could provide some details, user configurations, the exact error messages when the user logs in/out - it'd be terrific. Still, I'm happy to hear it's working for you now.

Kind regards,
Arek

bagdus

Hello Arek,

I wish I could help better but my skills are very poor.
The exact error message disappeared (I did and changed nothing!!!) but as I remember it told about the problem and that the problem's description is displayed below (which I also posted). Then I should click "hide" but it didn't work. If I wanted to log out epesi informed me again that I have this problem and the description below.........The only thing I could do was to close Firefox. Each time I loged in I had less and less possibilities to see the calendar, last time only in year view. The account is doing well now but it has only two modules (if they are moduls): Contacts and Companies - nothing more, no Calendar etc. Also in Menu I can find only this two modules.
Our settings:
Two users (Employee) with standard epesi settings but with access: Sales Representative to see only their own data
One user (Employee) with standard epesi settings and with Manager access - this is our strange account with problems I described.
One user (Super admin)
If there is something else I can do just tell me how and I will try to do my best.
Kind regards
Bagdus

ethnar

Hello,

Thanks for the reply.

The "Each time I loged in I had less and less possibilities to see the calendar, last time only in year view" part troubles me most. There's pretty much no conditioning when it comes to displaying different views in Calendar - once a user can see Calendar, all tabs should be visible at all times. It might have something to do with Permissions system, but I'm uncertain.

If you do encounter the problem again, we'll be happy to assist with it, it'd be really great to know what happened there. But as I understand, for now there error is no more, yes? Then I guess I just wish for everything to work as it's supposed to, it's the goal after all.

Kind regards,
Arek

israes

Hello everyone, i have this error with a admin account.

I've installed epesi in a webserver with SSL certificate, the error occurs when i loged in with the admin account (not my super admin account) and then i go to menu -> CRM > Calendar. First thing i see is agenda tab, when i'm trying to go to week tab this error shows up:
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------



There was an error in one of epesi modules. Details are displayed at the bottom of the page, please send this information to system administrator.

Type: 8

Message: Undefined offset: 1

File: /home/www/lyrbasystem.net/extranet/modules/Utils/Calendar/Calendar_0.php

Line=748

error backtrace:

File: /home/www/lyrbasystem.net/extranet/modules/Utils/Calendar/Calendar_0.php

    line 748

    function called: handle_epesi_error(8, "Undefined offset: 1", "/home/www/lyrbasystem.net/extranet/modules/Utils/Calendar/Calendar_0.php", 748, Array (#34))

[PHP core called function]

    function called: week()

File: /home/www/lyrbasystem.net/extranet/modules/Utils/TabbedBrowser/TabbedBrowser_0.php

    line 115

    function called: call_user_func_array(Array (Object (Utils_Calendar), "week"), Array ())

File: /home/www/lyrbasystem.net/extranet/modules/Utils/TabbedBrowser/TabbedBrowser_0.php

    line 81

    function called: display_contents(Array (2, Array (#2), Array (#0), false), 2)

[PHP core called function]

    function called: body()

File: /home/www/lyrbasystem.net/extranet/include/module.php

    line 793

    function called: call_user_func_array(Array (Object (Utils_TabbedBrowser), "body"), Array ())

File: /home/www/lyrbasystem.net/extranet/include/module.php

    line 713

    function called: get_html_of_module(Object (Utils_TabbedBrowser), null, null)

File: /home/www/lyrbasystem.net/extranet/modules/Utils/Calendar/Calendar_0.php

    line 258

    function called: display_module("Object (Utils_TabbedBrowser)")

[PHP core called function]

    function called: body()

File: /home/www/lyrbasystem.net/extranet/include/module.php

    line 793

    function called: call_user_func_array(Array (Object (Utils_Calendar), "body"), Array ())

File: /home/www/lyrbasystem.net/extranet/modules/CRM/Calendar/Calendar_0.php

    line 98

    function called: get_html_of_module(Object (Utils_Calendar))

[PHP core called function]

    function called: body()

File: /home/www/lyrbasystem.net/extranet/include/module.php

    line 793

    function called: call_user_func_array(Array (Object (CRM_Calendar), "body"), Array ())

File: /home/www/lyrbasystem.net/extranet/include/module.php

    line 713

    function called: get_html_of_module(Object (CRM_Calendar), null, null)

File: /home/www/lyrbasystem.net/extranet/modules/Base/Box/Box_0.php

    line 145

    function called: display_module("Object (CRM_Calendar)")

File: /home/www/lyrbasystem.net/extranet/include/epesi.php

    line 209

    function called: body()

File: /home/www/lyrbasystem.net/extranet/include/epesi.php

    line 265

    function called: go(Object (Base_Box))

File: /home/www/lyrbasystem.net/extranet/process.php

    line 32

    function called: process("__action_module__=%2FBase_Box%7C0%2FCRM_Calendar%7Cmain_0%2FUtils_Calendar%7C0%2FUtils_TabbedBrowser%7C0&%2FBase_Box%7C0%2FCRM_Calendar%7Cmain_0%2FUtils_Calendar%7C0%2FUtils_TabbedBrowser%7C0_page=2", false)

-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Then when i go to day tab i only see timeless row and 00:00 - 23:59 row (only 2 rows) [see attachment]

¿what could it be?

when i go to day tab i only see timeless row and 00:00 - 23:59 row

israes

by the way...
I've recieved this email

who=2
type=8
message=Undefined offset: 1
error
file=/home/www/lyrbasystem.net/extranet/modules/Utils/Calendar/Calendar_0.php
error line=748

https://www.lyrbasystem.net/extranet/da ... 990188.txt

israes

Guess what, finally i found the issue of this particular situation.

I figure out that could be an access permission problem.

Look...
On Menu -> Administrator -> Manage users Screen I have this

User: "pureba" has "user access" so when I log in with this user i have this interface:

Then when i go to calendar section, I get into agenda tab by default. When i click week tab i see only 2 rows ¿why? Also if y change the access permission role to: Super Administrator, Administartor and Moderator occurs the same.

Only when user "prueba" get Employee Administrator role clanedar shows up well, from 8 am to 7 pm

¿If calendar works only for employees why does it shows at user, customer, and administrator roles?

Actually the issue posted on previous replies can't replicate it. hahaha :lol: guess i'm having fun trying to debug epesi

ethnar

Hello,

Thank you very much for tracing the issue and describing it in such detail! It does explain a lot of what's going on.

The Calendar should indeed be hidden for non-employee accounts. In 1.3.1 we went for a grand overhaul of permissions system and we have removed hard-coded permissions to Calendar, ridding EPESI of issues of this sort. I'll re-check our internal version to make sure it's working properly for the scenario you described, with user that has no special access level and what happens when only Calendar permissions are given.

For existing 1.3 versions I'd suggest avoiding using anything less than Employee level of access.

Once again, thank you for your insight!

Kind regards,
Arek

EDIT: I just tested it and the system does work propely for non-employee accounts on our internal version

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