Installation error: not enough memory

formatc

Hello,
I tried to install EPESI on my server with Linux, but after entering the database data, the installation failed with error:
Fatal error: Allowed memory size of 262144 bytes exhausted (tried to allocate 122880 bytes) in /home/xxxxx/domains/crm.example.com/public_html/index.php on line 225

The EPESI files are located in the root directory of the subdomain. Value memory_limit in php.ini, I set on the highest available: 256M.

I'm using php 5.2.17, mysql 5.1.65

Please let me know how to solve this. Thanks.

jasiek

Please read the following post: viewtopic.php?f=6&t=496 about troubleshooting guidelines.
This post: viewtopic.php?f=3&t=174&hilit=Allowed+memory+size may help as well.

What phpinfo reports as local value or runtime value for memory? The problem is with your server configuration and php.ini

ajb

[quote="Formatc":d4y4gk18]Fatal error: Allowed memory size of 262144 bytes exhausted (tried to allocate 122880 bytes) in /home/xxxxx/domains/crm.example.com/public_html/index.php on line 225
[/quote:d4y4gk18]

262144 = 256K

formatc

This is a hosted server and I do not have access to the php.ini file. I can only change some of the values in the admin panel. As I wrote earlier I set the value of memory_limit = 256M (the largest available). Cache and PHP accelerator are disabled.

Where do I look for to solve this problem?

jasiek

If you can not change settings in php.ini you may try .htaccess and see if you can modify values this way. If this does not work you have to contact support of your hosting company to help you solve this problem and if this does not work... well I would switch hosting.

ajb

[quote="Formatc":2p7pzvvx]This is a hosted server and I do not have access to the php.ini file. I can only change some of the values in the admin panel. As I wrote earlier I set the value of memory_limit = 256M (the largest available). Cache and PHP accelerator are disabled.

Where do I look for to solve this problem?[/quote:2p7pzvvx]

Increase memory limit. Maybe your hosting options don't work as they should. I'm sure that your limit is 256KB as it stands in error message.

Regards,
Adam

formatc

I tried to set the memory limit to 128M and 64M, but it does not change the content of error. Calling

echo ini_get ("memory_limit");

phpinfo ();

in the directory with EPESI returns the correct value of 256M. In addition at the same server Joomla and Wordpress work without any problems.
Can any other variable return the same error?

jasiek

Can you post the php error log?

formatc

[Mon Mar 11 17:58:32 2013] [warn] [client xx.xx.xx.xx] mod_fcgid: stderr: PHP Fatal error:  Allowed memory size of 262144 bytes exhausted (tried to allocate 122880 bytes) in /home/xxxxx/domains/crm.example.com/public_html/index.php on line 225

There is only this one error repeated many times.

ajb

What's in you index.php on this line? In 1.4.2 rev 10136 there is html code...

Maybe try to add somewhere at the beginning of index.php ini_set('memory_limit', ...); put here some big value(128M) - check if it helps. If not then put small value (like a 64K) and see in the error log for message - is there your value or still the same message... I don't have idea why EPESI doesn't work, when other applications work.

jasiek

What puzzles me is that the limit in PHP in which EPESI is working has only 0.25 MB:

Bytes in MB

formatc

After contact with the administrators of hosting, they found that the error caused .htaccess file generated by the installer. After commenting the line

php_value memory_limit "256M"

EPESI started work without any problem.

So, problem solved. Thanks for all the suggestions for solving this problem.

jasiek

Thanks for the update and good luck with using and customizing EPESI 🙂

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