can't use external emails in CRM campaign?

jjjj12212

Hi Everyone,

We have lists of CSV files full of emails that I would like to use for the campaign.
when I setup the campaign, go to "The List" and click new it says:

"Contacts, Companies, Campaign E-mail Addresses "

I put in a campaign email address but it says "no record found" which I think its normal because we dont have a contact of this email in the CRM. when I hit submit, nothing happens.

This only works if we have contacts in the system but we don't want to create 500 additional contacts if we only have email information.

I really want to know if this is a bug or if it really uses CRM emails only.

please respond as soon as you can since I need an answer to my employer about this issue.

Thanks,

jjjj12212.

jasiek

Since you need information quickly I can assure you that we took into consideration situations where we want to keep the database of CRM Contacts "clean" and free of e-mail only addresses. There is a special table for that, separate from CRM Contacts. I will provide more details later.

jjjj12212

Thank you so much,

jjjj12212

Any news on this?

rafraf

Hi Janusz,

Bump one more time - it does sound like a very useful feature, do you have any information on when you will have it ready? (no commitment, some approximate date will be just good enough! 🙂

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