SOLVED: Cannot Move Message

rapidpage

After upgrading from 1.48 to 1.52 i have experienced that when i am in the email system and press the "EPESI Archive" button it will not move the said message to the appropriate EPESI Archive folder and displays the message "cannot move message..."

rapidpage

have restored my EPESI back to v 1.48 and the email archiving works perfectly, any help in this matter (v 1.52) would be greatly appreciated for i would really like to use the latest version...

ajb

Could you please check the Roundcube logs in data/CRM_Roundcube/log?

rapidpage

The error log is 22.3 mb in size, would you like me to send it to you? and this i guess would be the log from v1.48

rapidpage

The error log is the same repeated through-out the log

[24-May-2013 13:08:56 UTC] PHP Warning: in_array() expects parameter 2 to be array, null given in /home/rapidpag/public_html/epesi/modules/CRM/Roundcube/RC/program/include/rcube_imap_generic.php on line 783

ajb

I thought, that you've accidentaly written wrong EPESI version, but now I must write that we have never released 1.48 version of EPESI :wink: Did you mean 1.4.2?

So error log doesn't have any valuable information about your issue. Error that you get in log is not related to EPESI - It's roundcube issue

It may be hard to find this issue... It would be easiest if I could access your installation, but I don't want to, because it means your EPESI, your email, etc. It's not nice to read someone's emails :wink:
It would be great If you could test some new EPESI installation with your email account or test other email accounts... to find a reason of this issue.

Regards,
Adam

rapidpage

yes, sorry it is 1.4.2
i can do a new install and see if the problem still arises
i will do that and let you know...

pmaxx

Greetings;
I'm having the same problem. Epesi will archive the email (store it in the database), but it won' move it to the Epesi Archives folder. This is the error in data/CRM_Roundcube/log: PHP Error: Deprecated hook name. mailboxes_list -> storage_folders in epesi/modules/CRM/Roundcube/RC/program/include/rcube_plugin_api.php on line 221 (GET /epesi/modules/CRM/Roundcube/RC/?_task=mail)

Epesi version 1.5.2
Php version 5.2

Regards.

ajb

So definitely we have some issue related to the roundcube and we should find a reason of that, however it may be difficult.

I'll be appreciated with any clues how to regenerate this issue.

Regards,
Adam

pmaxx

Greetings;
Here is an update; I upgraded php to version 5.3.25 (previous version was 5.3.24, not 5.2 as stated in my previous post).
After upgrading php, I sent an email from Epesi/RoundCube (it should archive on send)
When I sent the email, it archived to the DB, but it didn't move the email from the generic sent folder to the Epesi archive sent folder
From the RoundCube window in Epesi, I did a "drag and drop" from the generic sent folder to the Epesi archive sent folder

I don't know what other information would be helpful to you. This is a cPanel/WHM VPS running CENTOS 5.8 x86_64. Not using Suhosin, MySQL is version 5.1. I tried using both the RoundCube classic, and larry skins. No difference.

Regards!

rapidpage

I concurr with the previous post, my version acts in the same manner

ajb

After some tests I've found a reason for auto archive on send issue.
But I've got nice message in error log



[28-May-2013 10:07:30] PHP Warning:  array_shift() expects parameter 1 to be array, object given in /var/www/<...>/modules/CRM/Roundcube/RC/plugins/epesi_archive/epesi_archive.php on line 331

I've fixed this, and now it works, but still I can't find a reason for normal archive action. It works for me as it should. Both - sent and received messages are archived properly.
Log messages depends on logging level of php set in modules/CRM/Roundcube/RC/program/include/iniset.php
Make sure that it's something like E_ALL &~ (E_NOTICE | E_STRICT)

Another option to find some useful debug logs is to enable RoundCube logging in /modules/CRM/Roundcube/RC/config/main.inc.php
Please be aware that your password may be shown in log messages (e.g. imap log).

I've attached fix for auto archive issue. Please test and report is this working for you.

Regards,
Adam

rapidpage

Thank-you, i will try your fix later today/tomorrow after backing up all of my files...

pmaxx

Greetings;
This may be useful information: I have only tried to archive emails that were already archived to the DB. In other words, Epesi stored the email in the DB (and maybe marked it as "archived"?) but couldn't move the email to the archived folder. So when I try to archive the email, it says "message already archived".

Maybe Epesi sees that the message is marked archived, and doesn't try to move it. I'll have to install the fix and then test.

Regards,
Paul

ajb

Simplified EPESI archiving procedure looks like this:
1. Get a message and check in EPESI is it copied to the database
1/1. If the message exists in EPESI database then show duplicate error and stop archiving
1/2. If no then go to 2.
2. Copy message to database.
3. Move message to EPESI archive folder.

According to this algorithm, If you have mail account attached to several EPESI installations you can archive email in one installation (it will be moved to Archive folder), then open another EPESI installation and you will be able to archive again.
If your message was archived in current EPESI installation, then it won't be archive again and it won't be moved to folder. Epesi can't predict why your message is in Inbox although it was archived, so maybe you've moved this message, and EPESI won't move such message.

So it's normal behavior that already archived message won't be moved.

Regards,
Adam

dmitryf

I have the same problem.
Message successfully goes to DB (step 1 and 2 goes without problems), but moving in EPESI archive folder gives message 'Could not move the message'.
By the way, for Google account it works fine, but for account on localhost it can't move message to archive folder (other account doesn't work too).
I made 'Epesi Archive' folder and I can manually move (drag and drop) message there.
When I delete message it goes to 'Deleted items' folder, means more or less same action work fine.
Log in /data/CRM_Roundcube/log is empty
I tried to use fix from this topic, it didn't help.
Looks like some problem with folder name or it location.

Is it any way to fix problem?

rapidpage

I myself have totally given up with trying to fix this issue...

dmitryf

Also I found in source code that if archive folder doesn't exist, EPESI should make this folder (quite simple function add_mailbox), but it doesn't work too (((.
Looks like there is common problem, for folder creation and for moving in case if folder has been made manually.

dmitryf

[quote="rapidpage":aykc9v40]I myself have totally given up with trying to fix this issue...[/quote:aykc9v40]
This is sad, all works fine for and only this really annoying problem...

dmitryf

YEEES!!!!! Problem fixed!!!

Solution is quite simple:
file modules/CRM/Roundcube/RC/plugins/epesi_archive/epesi_archive.php
in the beginning of code line
public $archive_mbox = 'Epesi Archive';
replace by
public $archive_mbox = 'INBOX.Epesi Archive';
and it works now!
For Google mail account now just rename archive folder by adding prefix 'INBOX.'

* reason for problem is clear now!
* In theory 'INBOX.' should be added in e-mail account settings, but for some reason it doesn't help

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