Roundcube mail client not doing anything

marketgy

Whenver I click and email address within the database it takes me to the roundcube mail client but instead of showing the mail client it shows a rotating epesi image and thats it. Any ideas. The php version I'm running is 5.2.17 I think. Does it need to be 5.3.

Please advise.

Thanks

jasiek

New version of Roundcube requires PHP 5.3 or higher.
http://www.epesi.org/Version_1.5#EPESI_ ... 2013-10-15

WARNING! The RoundCube client 0.9.4 requires PDO extension enabled in php.ini and PHP 5.2.1 or greater. When using MySQL database it requires PHP version 5.3 or higher.
Users who previously upgraded to version 1.5.4 rev. 11044 should download this release and run patches: [ your_epesi_url/admin/ -> Patches ]

jlh211

I have installed PHP 5.3.28 and still cannot get RoundCube to work on version 1.5.5 with PDO Enabled. My RC log file says

"[22-Jan-2014 16:00:02 America/New_York] PHP Fatal error: Class 'PDO' not found in /home/slomo/public_html/crm/modules/CRM/Roundcube/RC/program/lib/Roundcube/rcube_db_mysql.php on line 134
"

Here is my config that show PDO is enable for MySQL:

PDO PDO support enabled PDO drivers sqlite, sqlite2, mysql pdo_mysql PDO Driver for MySQL enabled Client API version 5.5.34 Directive Local Value Master Value pdo_mysql.default_socket /var/lib/mysql/mysql.sock /var/lib/mysql/mysql.sock pdo_sqlite

PDO Driver for SQLite 3.x enabled SQLite Library 3.7.7.1

Please help!

ajb

You have to restart http server (apache?), because PHP modules are loaded once - on the start of the server.

jlh211

Hello,

I've restarted Apache and even my server and am still getting the spinning Epesi icon when I try to go into email.

Please advise.

Best,

John

ajb

Still you get the same error?



[22-Jan-2014 16:00:02 America/New_York] PHP Fatal error: Class 'PDO' not found in /home/slomo/public_html/crm/modules/CRM/Roundcube/RC/program/lib/Roundcube/rcube_db_mysql.php on line 134

jlh211

Yes same error.

ajb

well... maybe try to remove php.ini file in modules/CRM/Roundcube/RC/
I think that this won't help, but maybe your server settings allow to override enabled extensions...
Maybe try to create some simple PHP script that will refer PDO class. Like that:



<?php

echo PDO::ATTR_CASE;

open it in a browser and see what happens. You should see "8" as this is that constant value.

Regards,
Adam

jlh211

Removing the RC php.ini file worked! Email is now available again.

Thank you!

jlh211

But when I try to archive messages I get the "Unable to move messages" error. Any ideas?

Thanks!

ajb

I don't see such message in the Roundcube (and our plugins) code. If this is exactly that message, that you've got, then I have no idea 🙂
Does error log in data/CRM_Roundcube/log say something interesting?

jlh211

Yes nothing in the error log. Please see attached image which shows what I get. Now if I change my IMAP Prefix in email settings to "INBOX", I don't have this issue, but then I can't check my inbox folder as it is grayed out. Very strange.

Screen Shot 2014-01-28 at 2.12.27 PM.png

ajb

All I can say now is that this error message is generated by the Roundcube core code, when EPESI tries to move message from the current folder to the archive folder. It's probable that we've missed something about the IMAP protocol and it's possibilities during archive plugin development. I don't have idea how this works. It's possible that you don't have a rights to create folders in the IMAP root folder, but you can do it with INBOX prefix. But maybe your inbox folder is not located under this prefix... All you can try is to edit roundcube archive plugin and add "INBOX." prefix to the archive folders, then remove this prefix from the settings. Doing this you should get working inbox and archiving, but it may mess other accounts, because those changes will affect every email account in the EPESI.

Regards,
Adam

jlh211

Well I deleted the Epesi solders in RoundCube, and now the messages are archiving and will show up under "emails" for a contact but not in any particular EPESI mailbox. This is very strange but seems to work fine so I'll go with it!

Thank you so much for all of your help!!

Best,

John

jasiek

John,

What do you mean "but not in any particular EPESI mailbox." ?
Please read this manual: http://www.epesi.org/E-mail_management
and especially section:
[quote:24r3s3rq]What happens in the background:
e-mail message is extracted from the mailbox and stored in epesi as on object (text message is stored in the database with links to atachments stored as files)
e-mail message is moved to Epesi Archive folder (in case you want to do something with it in any IMAP e-mail client)
e-mail addresses: From, To, CC - are scanned against CRM Contacts in CRM Companies in epesi and links to all matching e-mails/contacts are created for this archives e-mail
Please note that this is a true single instance of the e-mail object - the e-mail message is stored as an independent object with reference links created under all Contacts/Companies for which e-mail match is found.
When sending e-mail from within epesi - Roundcube IMAP client - you can toggle (by clicking on the Archive icon) if the sent message is to be archived the same way or not (simple send). We decided to separate Epesi Archive and Epesi Archive Sent to make it easy for the user to see what was received and what was sent.[/quote:24r3s3rq]

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