Installation-Error 500 at first step

kevanjr

I have finished uploading the files to begin installation and once I go to the url of the installation in the browser, I get the Error 500. I first attempted to use easy installer which showed the system was properly configured, but could not find the file on soundforge, so now I am trying to install manually. I have looked through the forums but have not found a solution to what I am experiencing,

Thanks for any help!

jasiek

Hi,

Error 500 can be anything.

You should take at least some time to review the global post: Read Me First!

You can also use search option of this forum - this topic has been discussed many times (over 200 matches)

Finally - here is the troubleshooting guide: http://www.epesi.org/Troubleshooting

kevanjr

I had done all you suggested prior to making my post, so I will try to be as specific as possible. Also if you are aware of the specific post where I might find the specific help that would be much appreciated.

1. I tried to install using easyinstall - The script started out great, did the system checks and passed, then, step 2 it ran the script to get the files downloaded.that resulted in "file not found. It had a url and file name that no longer exists so it seems to me that the script on your server that was called does not have the latest url.

2.So I began manual installation which gives me the Error 500 just trying to go to the URL where it is installed. I have scoured the forums and the posts I could find in the forum relate to people who got further in the install process, not right at the beginning.

I have other php scripts running perfectly on my server so I am not sure what is happening.

IF you think I need premium help, so be it, it just seems that this has to be simple. I would be extremely happy if the easynstall pointed to the correct url!

Thank you for your patience and understanding.

jasiek

OK. That's great that you did your homework 🙂

Did you enable error logging and debugging options in PHP and EPESI?
Do you have access to php error log?

Let's start with that.

kevanjr

Logging seems to be working but I am not sure how to initiate the debugging. below is the rather lengthy log from my attempts for both the easyinstall and the manual install attempts. Thanks for yor help. (Ps. My permissions to all folders are 755 and the individual files are 644)

20140321T195637: evansmarketinggroup.com/crm/easyinstall/easyinstall.php
* About to connect() to http://www.epesi.org port 80 (#0)
* Trying 176.9.233.171... * connected
> GET /installer/config.ini HTTP/1.1
Host: http://www.epesi.org
Accept: */*

< HTTP/1.1 200 OK
< Date: Fri, 21 Mar 2014 23:56:37 GMT
< Server: Apache/2.2.22 (Debian)
< Last-Modified: Wed, 05 Mar 2014 11:44:08 GMT
< ETag: "906157-cb-4f3da89d99200"
< Accept-Ranges: bytes
< Content-Length: 203
<
* Connection #0 to host http://www.epesi.org left intact
* Closing connection #0

20140321T195642: evansmarketinggroup.com/crm/easyinstall/easyinstall.php
* About to connect() to sourceforge.net port 80 (#0)
* Trying 216.34.181.60... * connected
> GET /projects/epesi/files/epesi/1.5.6/epesi-1.5.6-20140303.ei.zip/download HTTP/1.1
Host: sourceforge.net
Accept: */*

< HTTP/1.1 404 Not Found
< Server: nginx
< Date: Fri, 21 Mar 2014 23:56:42 GMT
< Content-Type: text/html; charset=utf-8
< Connection: close
< Pragma: no-cache
< Cache-Control: no-cache
< X-UA-Compatible: IE=edge,chrome=1
< Set-Cookie: webflash=; expires="Sun, 16-Mar-2014 23:56:42 GMT";
20140321T195649: evansmarketinggroup.com/crm/easyinstall/easyinstall.php
* About to connect() to sourceforge.net port 80 (#0)
* Trying 216.34.181.60... * connected
> GET /projects/epesi/files/epesi/1.5.6/epesi-1.5.6-20140303.ei.zip/download HTTP/1.1
Host: sourceforge.net
Accept: */*

20140321T211145: evansmarketinggroup.com/crm/index.php
Security Alert! The PHP CGI cannot be accessed directly.

This PHP CGI binary was compiled with force-cgi-redirect enabled. This
means that a page will only be served up if the REDIRECT_STATUS CGI variable is
set, e.g. via an Apache Action directive.
For more information as to why this behaviour exists, see the <a href="http://php.net/security.cgi-bin">manual page for CGI security</a>.
For more information about changing this behaviour or re-enabling this webserver,
consult t
20140321T222104: evansmarketinggroup.com/crm/index.php
Security Alert! The PHP CGI cannot be accessed directly.

This PHP CGI binary was compiled with force-cgi-redirect enabled. This
means that a page will only be served up if the REDIRECT_STATUS CGI variable is
set, e.g. via an Apache Action directive.
For more information as to why this behaviour exists, see the <a href="http://php.net/security.cgi-bin">manual page for CGI security</a>.
For more information about changing this behaviour or re-enabling this webserver,
consult t
20140321T222223: evansmarketinggroup.com/crm/setup.php
Security Alert! The PHP CGI cannot be accessed directly.

This PHP CGI binary was compiled with force-cgi-redirect enabled. This
means that a page will only be served up if the REDIRECT_STATUS CGI variable is
set, e.g. via an Apache Action directive.
For more information as to why this behaviour exists, see the <a href="http://php.net/security.cgi-bin">manual page for CGI security</a>.
For more information about changing this behaviour or re-enabling this webserver,
consult t
20140321T222230: evansmarketinggroup.com/crm/setup.php
Security Alert! The PHP CGI cannot be accessed directly.

This PHP CGI binary was compiled with force-cgi-redirect enabled. This
means that a page will only be served up if the REDIRECT_STATUS CGI variable is
set, e.g. via an Apache Action directive.
For more information as to why this behaviour exists, see the <a href="http://php.net/security.cgi-bin">manual page for CGI security</a>.
For more information about changing this behaviour or re-enabling this webserver,
consult t
20140321T223604: evansmarketinggroup.com/crm/setup.php
Security Alert! The PHP CGI cannot be accessed directly.

This PHP CGI binary was compiled with force-cgi-redirect enabled. This
means that a page will only be served up if the REDIRECT_STATUS CGI variable is
set, e.g. via an Apache Action directive.
For more information as to why this behaviour exists, see the <a href="http://php.net/security.cgi-bin">manual page for CGI security</a>.
For more information about changing this behaviour or re-enabling this webserver,
consult t
UPDATE: I contacted my hosting company to verify the availability of the required configuration and they fixed and error on their end! So I am now going through set up of EPESI! Thank you for your help!!! 😃

jasiek

I am glad to hear that you solved the problem. Please let us know if you were able to setup EPESI on your server and what changes were made by your hosting company to fix the problem:
[quote:344eywun]Security Alert! The PHP CGI cannot be accessed directly.[/quote:344eywun]

kevanjr

They are claiming all they did was this:
"The version of PHP for your account has been changed to 5.2."
Set up went perfectly and now I am populating Contacts etc, Thank you very much!!!

ajb

with PHP 5.2 Roundcube (email client) won't work.

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