Windows Live and EPESI - Driving me nuts - OLD Forum of Users and Developers of Epesi BIM

Windows Live and EPESI - Driving me nuts

scrfix

I have 4 emails that are going into a users box.
I have 3 of the 4 working without an issue.
The 4th one is driving me bonkers. (Of course, Microsoft Email)

Switching emails is not an option.

I have the settings for the email.
http://askleo.com/what_are_outlookcom_i ... _settings/
http://windows.microsoft.com/en-US/wind ... e-from-app
https://support.mozilla.org/en-US/kb/th ... t-settings

I receive the login for Round Cube on only that email. All other emails worth without issue.
Either
1. What am I doing wrong?
OR
2. Where are the log files located for email in Epesi so I can see what it wants or what the error is.

Thanks for any assistance,

Wayne

[EDIT]

I deleted the account and set up the same exact settings in the account and it now retrieves email (after a very long time) but when I go to send email I receive the following error:

ajb

Ok then.
Error logs are here EPESI_DIR/data/CRM_Roundcube/log/errors.
Probably I've found the issue.
Edit file: modules/CRM/Roundcube/RC/config/main.inc.php - around line 160 you should see something like that:

// SMTP server host (for sending mails).

// To use SSL/TLS connection, enter hostname with prefix ssl:// or tls://

// If left blank, the PHP mail() function is used

// Use %h variable as replacement for user's IMAP hostname

$rcmail_config['smtp_server'] = ($account['f_smtp_security']?$account['f_smtp_security'].'://':'').$account['f_smtp_server'];

// SMTP port (default is 25; 465 for SSL)

$rcmail_config['smtp_port'] = $account['f_smtp_security']=='ssl'?465:25;

As you can see, the port is wrong, and it's not retrieved from the "SMTP server" field.
Change code in this file to this:

// SMTP server host (for sending mails).

// To use SSL/TLS connection, enter hostname with prefix ssl:// or tls://

// If left blank, the PHP mail() function is used

// Use %h variable as replacement for user's IMAP hostname

$rcmail_config['smtp_server'] = ($account['f_smtp_security']?$account['f_smtp_security'].'://':'').$account['f_smtp_server'];

// SMTP port (default is 25; 465 for SSL)

$rcmail_config['smtp_port'] = 25;

if ($account['f_smtp_security']=='ssl') {

  $rcmail_config['smtp_port'] = 465;

} elseif ($account['f_smtp_security']=='tls') {

  $rcmail_config['smtp_port'] = 587;

}

Then remove port number from the "SMTP Server" setting.
Then give us a feedback.

scrfix

No go. Changed the file to your suggestion.
Removed the port from the SMTP settings.
Same Error

scrfix

Error Logs
The 9:45am error I included only because I received an email about it the other day and now I see it multiple times in the error logs so it must be an issue.

[26-Jun-2014 09:45:59 -0400]: DB Error: [2006] MySQL server has gone away (SQL Query: INSERT INTO rc_session (sess_id, vars, ip, created, changed) VALUES ('431fb69765387ac4768ed8ea97b97375', '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', '173.208.87.146', '2014-06-26 09:45:59', '2014-06-26 09:45:59')) in /EPESI_DIR/modules/CRM/Roundcube/RC/program/lib/Roundcube/rcube_db.php on line 416 (POST /EPESI_DIR/modules/CRM/Roundcube/RC/?_unlock=loading1403790296712&_lang=en?_task=mail&_action=send)

[26-Jun-2014 10:06:21 America/New_York] PHP Warning: Error while sending QUERY packet. PID=720197 in /EPESI_DIR/modules/CRM/Roundcube/RC/program/lib/Roundcube/rcube_db.php on line 408

[26-Jun-2014 10:06:21 -0400]: DB Error: [2006] MySQL server has gone away (SQL Query: SELECT vars, ip, changed FROM rc_session WHERE sess_id = 'eb1d5886355101f883aef4c7a6c5aabc') in /EPESI_DIR/modules/CRM/Roundcube/RC/program/lib/Roundcube/rcube_db.php on line 416 (GET /EPESI_DIR/modules/CRM/Roundcube/RC/?_task=mail&_refresh=1&_mbox=INBOX&_action=list&_remote=1&_unlock=loading1403791546547&_=1403791546549)

[26-Jun-2014 10:06:21 -0400]: DB Error: [2006] MySQL server has gone away (SQL Query: INSERT INTO rc_session (sess_id, vars, ip, created, changed) VALUES ('eb1d5886355101f883aef4c7a6c5aabc', 'bGFuZ3VhZ2V8czo1OiJlbl9VUyI7c2tpbnxzOjU6ImxhcnJ5Ijt1c2VyX2lkfHM6MToiNCI7dXNlcm5hbWV8czoyMjoicmFuZHlqY3Jvc3NvbkBsaXZlLmNvbSI7c3RvcmFnZV9ob3N0fHM6MjE6ImltYXAtbWFpbC5vdXRsb29rLmNvbSI7c3RvcmFnZV9wb3J0fGk6OTkzO3N0b3JhZ2Vfc3NsfHM6Mzoic3NsIjtwYXNzd29yZHxzOjQ0OiJNSWExMDF4azRrU1RreHlOcG5RYU1nWTZzRnczODNRejlneERIUXVMaGNNPSI7bG9naW5fdGltZXxpOjE0MDM3OTE1NDM7dGFza3xzOjQ6Im1haWwiO2NsaWVudHxhOjU6e3M6MTU6Il9fbG9hZGVkX2pzZXNfXyI7YToxMjp7czo0OToibW9kdWxlcy9MaWJzL1NjcmlwdEFjdWxvVXMvMS44LjAvc2NyaXB0YWN1bG91cy5qcyI7YjoxO3M6NDM6Im1vZHVsZXMvTGlicy9TY3JpcHRBY3Vsb1VzLzEuOC4wL2J1aWxkZXIuanMiO2I6MTtzOjQzOiJtb2R1bGVzL0xpYnMvU2NyaXB0QWN1bG9Vcy8xLjguMC9lZmZlY3RzLmpzIjtiOjE7czo0NDoibW9kdWxlcy9MaWJzL1NjcmlwdEFjdWxvVXMvMS44LjAvZHJhZ2Ryb3AuanMiO2I6MTtzOjQ0OiJtb2R1bGVzL0xpYnMvU2NyaXB0QWN1bG9Vcy8xLjguMC9jb250cm9scy5qcyI7YjoxO3M6NDI6Im1vZHVsZXMvTGlicy9TY3JpcHRBY3Vsb1VzLzEuOC4wL3NsaWRlci5qcyI7YjoxO3M6NDE6Im1vZHVsZXMvTGlicy9TY3JpcHRBY3Vsb1VzLzEuOC4wL3NvdW5kLmpzIjtiOjE7czo1ODoibW9kdWxlcy9MaWJzL1F1aWNrRm9ybS9GaWVsZFR5cGVzL2F1dG9zZWxlY3QvYXV0b3NlbGVjdC5qcyI7YjoxO3M6MzM6Im1vZHVsZXMvVG9vbHMvU2Vzc2lvbktlZXBlci9zay5qcyI7YjoxO3M6Mzc6Im1vZHVsZXMvVXRpbHMvU2hvcnRjdXQvanMvU2hvcnRjdXQuanMiO2I6MTtzOjM1OiJtb2R1bGVzL1V0aWxzL1Rvb2x0aXAvanMvVG9vbHRpcC5qcyI7YjoxO3M6NDk6Im1vZHVsZXMvVXRpbHMvR2VuZXJpY0Jyb3dzZXIvanMvdGFibGVfb3ZlcmZsb3cuanMiO2I6MTt9czoxNjoiX19sb2FkZWRfY3NzZXNfXyI7YToyOntzOjM0OiJtb2R1bGVzL0xpYnMvQ0tFZGl0b3IvZnJvbnRlbmQuY3NzIjtiOjE7czo1OToiZGF0YS9CYXNlX1RoZW1lL3RlbXBsYXRlcy9kZWZhdWx0L1V0aWxzL1Rvb2x0aXAvZGVmYXVsdC5jc3MiO2I6MTt9czoxNToiX19ldmFsZWRfanNlc19fIjthOjM6e3M6MzI6ImE4NWZjMTMxZjMwZmUyZTUyYzBlZmNiMTQwNmQ3MWE5IjtiOjE7czozMjoiNWZlNmVkMGNhNDE2YzYyODMxNzU0NjNlNWVmMzc2YTYiO2I6MTtzOjMyOiJkOTQ3ZGRmYTFhMjc1OTRiN2JjNGE4ODQ5ODRiMjk4ZiI7YjoxO31zOjEzOiJ1dGlsc190b29sdGlwIjthOjE6e3M6MTA6ImRpdl9leGlzdHMiO2I6MTt9czoyMDoidXRpbHNfZ2VuZXJpY2Jyb3dzZXIiO2E6MTp7czoxMDoiZGl2X2V4aXN0cyI7YjoxO319dG9vbHNfd2hvaXNvbmxpbmV8czoyOiIxNSI7dXNlcnxzOjI6IjE1IjtlcGVzaV9hdXRvX2FyY2hpdmV8aToxO2ltYXBfaG9zdHxzOjIxOiJpbWFwLW1haWwub3V0bG9vay5jb20iO21ib3h8czo1OiJJTkJPWCI7c29ydF9jb2x8czo3OiJhcnJpdmFsIjtzb3J0X29yZGVyfHM6NDoiREVTQyI7aW1hcF9uYW1lc3BhY2V8YTo0OntzOjg6InBlcnNvbmFsIjthOjE6e2k6MDthOjI6e2k6MDtzOjA6IiI7aToxO3M6MToiLyI7fX1zOjU6Im90aGVyIjtOO3M6Njoic2hhcmVkIjtOO3M6NjoicHJlZml4IjtzOjA6IiI7fWltYXBfZGVsaW1pdGVyfHM6MToiLyI7U1RPUkFHRV9USFJFQUR8YjowO1NUT1JBR0VfUVVPVEF8YjowO1NUT1JBR0VfTElTVC1FWFRFTkRFRHxiOjA7bGlzdF9hdHRyaWJ8YTo1OntzOjQ6Im5hbWUiO3M6ODoibWVzc2FnZXMiO3M6MjoiaWQiO3M6MTE6Im1lc3NhZ2VsaXN0IjtzOjU6ImNsYXNzIjtzOjI0OiJyZWNvcmRzLXRhYmxlIHNvcnRoZWFkZXIiO3M6MTU6Im9wdGlvbnNtZW51aWNvbiI7czo0OiJ0cnVlIjtzOjc6ImNvbHVtbnMiO2E6MTE6e2k6MDtzOjc6InRocmVhZHMiO2k6MTtzOjc6InN1YmplY3QiO2k6MjtzOjY6InN0YXR1cyI7aTozO3M6NjoiZnJvbXRvIjtpOjQ7czo0OiJkYXRlIjtpOjU7czo0OiJzaXplIjtpOjY7czo0OiJmbGFnIjtpOjc7czoxMDoiYXR0YWNobWVudCI7aTo4O3M6MjoiY2MiO2k6OTtzOjc6InJlcGx5dG8iO2k6MTA7czo4OiJwcmlvcml0eSI7fX1za2luX3BhdGh8czoxMToic2tpbnMvbGFycnkiO2ZvbGRlcnN8YToxOntzOjU6IklOQk9YIjthOjI6e3M6MzoiY250IjtpOjI5MTM7czo2OiJtYXh1aWQiO2k6MTAzMjU5O319U1RPUkFHRV9TT1JUfGI6MDt1bnNlZW5fY291bnR8YToxOntzOjU6IklOQk9YIjtpOjkxODt9', '173.208.87.146', '2014-06-26 10:06:21', '2014-06-26 10:06:21')) in /EPESI_DIR/modules/CRM/Roundcube/RC/program/lib/Roundcube/rcube_db.php on line 416 (GET /EPESI_DIR/modules/CRM/Roundcube/RC/?_task=mail&_refresh=1&_mbox=INBOX&_action=list&_remote=1&_unlock=loading1403791546547&_=1403791546549)

[26-Jun-2014 10:07:47 America/New_York] Connection timed out (110):

[26-Jun-2014 10:07:47 America/New_York] Failed to connect socket: Connection timed out ():

[26-Jun-2014 10:07:47 -0400]: SMTP Error: SMTP error: Connection failed: Failed to connect socket: Connection timed out in /EPESI_DIR/modules/CRM/Roundcube/RC/program/include/rcmail.php on line 1035 (POST /EPESI_DIR/modules/CRM/Roundcube/RC/?_unlock=loading1403791605152&_lang=en?_task=mail&_action=send)

[26-Jun-2014 10:07:47 America/New_York] PHP Warning: Error while sending QUERY packet. PID=721200 in /EPESI_DIR/modules/CRM/Roundcube/RC/program/lib/Roundcube/rcube_db.php on line 408

[26-Jun-2014 10:07:47 -0400]: DB Error: [2006] MySQL server has gone away (SQL Query: SELECT vars, ip, changed FROM rc_session WHERE sess_id = 'eb1d5886355101f883aef4c7a6c5aabc') in /EPESI_DIR/modules/CRM/Roundcube/RC/program/lib/Roundcube/rcube_db.php on line 416 (POST /EPESI_DIR/modules/CRM/Roundcube/RC/?_unlock=loading1403791605152&_lang=en?_task=mail&_action=send)

[26-Jun-2014 10:07:47 -0400]: DB Error: [2006] MySQL server has gone away (SQL Query: INSERT INTO rc_session (sess_id, vars, ip, created, changed) VALUES ('eb1d5886355101f883aef4c7a6c5aabc', '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', '173.208.87.146', '2014-06-26 10:07:47', '2014-06-26 10:07:47')) in /EPESI_DIR/modules/CRM/Roundcube/RC/program/lib/Roundcube/rcube_db.php on line 416 (POST /EPESI_DIR/modules/CRM/Roundcube/RC/?_unlock=loading1403791605152&_lang=en?_task=mail&_action=send)

jasiek

Check your logs - here is your problem:
[quote:1a9w7494]DB Error: [2006] MySQL server has gone away[/quote:1a9w7494]

ajb

Any firewall rules? Maybe your server can't estabilish proper connection to the SMTP due to some restrictions on ports?

scrfix

I have 4 emails set up. The others work without issue. I can see there is an error with the MySQL. I don't believe that is the problem with the email. The others email are working just fine.

Any other suggestions?

jasiek

Do you have PDO extension enabled in php.ini? It is required by Roundcube client.

Your error log shows many times:

[quote:sdmzt83t]DB Error: [2006] MySQL server has gone away[/quote:sdmzt83t]
Did you resolve this issue?

scrfix

I am going to presume yes because the other 3 email accounts work without issue. I understand that there are multiple disconnects from the MySQL server in the log files. I will figure that out later. Those are happening even when we are not connecting or using email so I don't believe it is related.

The very first error is Connection timed out 110. This would indicate an issue with POP. This is probably why it takes so long to open the Windows Live email vs. the other email accounts.

The second error: Failed to connect socket. I am not sure what this is from.

The third error is where I believe the problem is.
SMTP Error: SMTP error: Connection failed: Failed to connect socket: Connection timed out in /EPESI_DIR/modules/CRM/Roundcube/RC/program/include/rcmail.php on line 1035

[26-Jun-2014 10:07:47 America/New_York] Connection timed out (110):

[26-Jun-2014 10:07:47 America/New_York] Failed to connect socket: Connection timed out ():

[26-Jun-2014 10:07:47 America/New_York] PHP Warning: Error while sending QUERY packet. PID=721200 in /EPESI_DIR/modules/CRM/Roundcube/RC/program/lib/Roundcube/rcube_db.php on line 408

jasiek

110 is the port for POP. Roundcube is IMAP only client and connects on well-known port 143. IMAP over SSL (IMAPS) is assigned well-known port number 993.
Check if the problematic account has IMAP enabled.

Be sure to resolve SQL gone away error.

scrfix

[quote="Jasiek":361dwchb]110 is the port for POP. Roundcube is IMAP only client and connects on well-known port 143. IMAP over SSL (IMAPS) is assigned well-known port number 993.
Check if the problematic account has IMAP enabled.

Be sure to resolve SQL gone away error.[/quote:361dwchb]

We receive email without an issue. We simply cannot send email so IMAP probably is not the issue. The issue I believe is that third one where SMTP fails on line 1036 which I have not looked at yet.

jasiek

If you receive e-mails fine, but can not send then try this test: http://www.port25.com/how-to-check-an-s ... session-2/

scrfix

[quote="Jasiek":3dr17v1d]If you receive e-mails fine, but can not send then try this test: http://www.port25.com/how-to-check-an-s ... session-2/[/quote:3dr17v1d]

Janusz, I send the emails without an issue on all of the other emails accounts without issues which would tell me that port 25 is just fine. I am sure that this has to do with Windows Live and Epesi. Would you like me to provide you access so you can see what I am talking about? I can email you my telephone number again as well as access to my servers. My guess is you probably don't still have it from when we spoke over a year ago... :wink:

I have tried port 25 and 587 and neither of them work but I will try them again.

EDIT
I have a ticket in with the ISP currently. I cannot connect only with the Windows Live account when attempting to send email. I have tried port 80, 465, 587 and 25. I have tried with TLS, SSL and no security. I have went into Windows Live settings and enabled POP for all the good it did but there was nothing there about IMAP or SMTP. I did find a section that said here are the apps that you have allowed to connect to your windows live account but there was nowhere that I could find to add another app. grrrrrrr.

scrfix

The hosting company has looked at a lot of items to find out if this is them. Here are their results.

Hello,
I have looked over your server and everything appears to be installed correctly.
• PHP module "mcrypt" is installed.
• OpenSSL is installed.
• Firewall ports are open for 25, 465, 587
• I did make sure the server was able to make SMTP connection to smtp-mail.outlook.com (It was successful on 25 & 587)
• It does appear the Microsoft server does not allow SSL 465 connections. Their documentation also just listed the two ports: http://windows.microsoft.com/en-us/wind ... e-from-app
• I also tried port 25 & 587 with your GMail account which also appeared to fail sending mail on those ports (25 & 587). I reverted the setting back to 465/SSL.

This leads me to believe two things.
1. There is a problem with the EPESI software working with Windows Live (Bug)
2. There is a setting within the live account to allow 3rd party applications such as this to use their email. Gmail has it when you have the dual authentication method selected. You then have to go in and tell it that the application has authorization to send and receive emails on behalf of gmail.

Notes:
1. I am going to set up the same imap in outlook and see if I can get it to work.
2. I am going to install EPESI on my home apache server and set it up there and see if it will work.

This will tell me whether or not it is the software/hotmail settings OR Liquid Web.

Any other suggestions?

Wayne

Additional Comments by the Hosting Company
Hello,

Unfortunately I was unable to find the solution on my shift. I have noted everything I tried:
Beyond the last email I sent you I set up a test account on your server:
I was able to send mail through it with TLS. However I created a test account on my VPS and it was unable to send mail that way with TLS. As I mentioned I am letting the next tech know this in hopes they will be able to use their own VPS as a testing ground.

Please let us know if you have any questions or concerns.

Regards,

William Vallance

ajb

One more suggestion. Try to set your Live account as SMTP server for EPESI emails (not roundcube) -> Menu -> Admin -> Mail Server Settings. It uses different method to send emails. Then you can test email with button above, but you have to click "Save" before "Test".
I don't get the app specific password thread. Is it necessary on Live smtp account or not? Do you have one? I had to create one for my gmail account.

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