Roundcube email client not loading

vetvetbaby

I have been using Epesi for some time BUT I have just installed it on a local server. HOWEVER, after I go through all the install, and I set up everything for email - then I click on the main menu >> Email, all I get is a white back from with a epesi logo spinning around. I don't get it, I have it all set up.

DO I NEED TO INSTALL A LOCAL COPY OF ROUNDCUBE in the cPanel of epei install. I know its on the server because I can read local email directly from cPanel - WEB MAIl >>via roundcube.

This is very frustrating, I can't use epesi with out the email intergration.

Someone please help.

Regarsds,

Troy Davis

vetvetbaby

I have been using epesi for a few years now. I just installed a new version on a new machine, installed all correctly and set my mail server up. I am using the latest version on a clean install - 1.6.2. But when I click on the EMAIL button, all I get is a page with a small epesi icon spinning around. Reading through this forum I can see dozens of users with the same problem.. I have followed all the posts her but a I can't work our how to resolve this issue. I know RoundCube is installed on my server because I can pop my email directly from there. Can someone please reply to this RoundCube Loading error. This is Urgent please help.

ajb

Dude a little of patience. And do not caps titles it won't solve your issue.

If you've followed *ALL* posts then you've probably have some experience about this issue. Tell me what have you done and the results - js issues, page loading codes, server logs, roundcube logs, etc.

Regards,
Adam

redfin

Hi,
First of all a big thanks for EPESI team for providing such a professional CRM , keep up the gud work.

I am a new user and have got the CRM installed all works fine except when I click on the Email link, all I get is a page with a small epesi icon spinning around and does not go to the email page, can u pls guide me on what can be the possibility of this error.

your help will be much appretiated .

thanks!
redfin

jasiek

The rotating logo means that Roundcube can not start. You need to troubleshoot your installation. Here are general tips:
viewtopic.php?f=6&t=496

Inspect you php error log and Roundcube logs for the cause of this problem (data/CRM_Roundcube/log...)

I am working on the same issue right now at inmotionhosting.com - they have seriously misconfigured servers and we can not even send e-mail 🙁

ketanshah66

I have recently installed EPESI version 1.6.3 Revision 20150107 on a shared hosting server.

After setting up everything for email - when I click on the main menu >> Email, I am getting the same problem of Epesi logo spinning around.

I view the Roundcube logs and found the following error.

PHP Fatal error: Class 'PDO' not found in /home/lsbme/public_html/modules/CRM/Roundcube/RC/program/lib/Roundcube/rcube_db_mysql.php on line 151

What action do I need to take to solve this issue?

Your help will be much appreciated .

Thanks & Regards
Ketan

jasiek

This issue was discussed here: viewtopic.php?f=6&t=2263#p7974

PHP Fatal error: Class 'PDO' not found in /home/lsbme/public_html/modules/CRM/Roundcube/RC/program/lib/Roundcube/rcube_db_mysql.php on line 151

[quote:1cmp34b5]WARNING! The RoundCube client 0.9.4 requires PDO extension enabled in php.ini and PHP 5.2.1 or greater. When using MySQL database it requires PHP version 5.3 or higher.[/quote:1cmp34b5]

ketanshah66

Thanks for the help. I enabled PDO extensions in php.ini and it at least moved ahead.

Now I am getting the error. "Connection to storage server failed."

I have setup the email account with the following details.

Email*: mariam@londonspeakerbureau.com
Account Name*: Mariam
Server*: outlook.office365.com:993
Login*: mariam@tlsb.onmicrosoft.com
Password*: *****
Security: TLS
SMTP Server*: smtp.office365.com:587
SMTP Auth: Yes
SMTP Login: mariam@tlsb.onmicrosoft.com
SMTP Password: *****
SMTP Security: TLS
Default Account: Yes

I looked at the RoundCube error log. It had the following error entries.

[22-Jun-2015 04:16:20 +0000]: IMAP Error: Login failed for mariam@tlsb.onmicrosoft.com from 60.243.20.95. Empty startup greeting (outlook.office365.com:993) in /home/lsbme/public_html/modules/CRM/Roundcube/RC/program/lib/Roundcube/rcube_imap.php on line 184 (POST /modules/CRM/Roundcube/RC/?_task=login?_task=login&_action=login)
[22-Jun-2015 04:16:20 UTC] PHP Warning: Error while sending QUERY packet. PID=559395 in /home/lsbme/public_html/modules/CRM/Roundcube/RC/program/lib/Roundcube/rcube_db.php on line 440
[22-Jun-2015 04:16:20 +0000]: DB Error: [2006] MySQL server has gone away (SQL Query: DELETE FROM rc_session WHERE sess_id = 'cee99560caa081808a01c0d41c408611') in /home/lsbme/public_html/modules/CRM/Roundcube/RC/program/lib/Roundcube/rcube_db.php on line 467 (POST /modules/CRM/Roundcube/RC/?_task=login?_task=login&_action=login)
[22-Jun-2015 04:16:20 +0000]: DB Error: [2006] MySQL server has gone away (SQL Query: INSERT INTO rc_session (sess_id, vars, ip, created, changed) VALUES ('cee99560caa081808a01c0d41c408611', 'bGFuZ3VhZ2V8czo1OiJlbl9VUyI7dGVtcHxiOjE7c2tpbnxzOjc6ImNsYXNzaWMiOw==', '60.243.20.95', now(), now())) in /home/lsbme/public_html/modules/CRM/Roundcube/RC/program/lib/Roundcube/rcube_db.php on line 467 (POST /modules/CRM/Roundcube/RC/?_task=login?_task=login&_action=login)

Thanks in advance.
Ketan

ketanshah66

Hi,

It worked. I need to set the IMAP security to SSL and it connected successfully. I am seeing the emails in Inbox. But its not sending out any emails, its showing SMTP error.

[22-Jun-2015 04:51:54 UTC] Connection refused (111):
[22-Jun-2015 04:51:54 UTC] Failed to connect socket: Connection refused ():
[22-Jun-2015 04:51:54 +0000]: SMTP Error: SMTP error: Connection failed: Failed to connect socket: Connection refused in /home/lsbme/public_html/modules/CRM/Roundcube/RC/program/lib/Roundcube/rcube.php on line 1505 (POST /modules/CRM/Roundcube/RC/?_task=mail&_unlock=loading1434948708022&_lang=en_US&_framed=1?_task=mail&_action=send)

Thanks.
Ketan

ajb

According to this site https://support.office.com/en-us/articl ... 7113525f6c
your settings are correct. However try to play with TLS/SSL for SMTP. Maybe it would be worth to check other server (maybe gmail) - your hosting provider may block some ports.
I've got working gmail settings for smtp.gmail.com:587 / TLS - the same as for outlook365.

Other case - if you're admin, then go to Menu -> Admin -> Email server settings (bottom of the page) and put the same credentials and server settings. Then click Save, then Test on ActionBar. This uses other than roundcube library to send emails.

Regards,
Adam

ketanshah66

Thanks Adam for your reply.

I tried using SSL instead of TSL. Same error. Using smtp.gmail.com:587 / TLS settings in Email Account too didn't work.

I have tried setting same credentials in Menu -> Admin -> Email server settings. It didn't work. Then I tried using my gmail account credentials with smtp.gmail.com:587 / TLS but there also it gave the same error message "SMTP Error: Could not connect to SMTP host." Selecting "Local php.ini settings" as method do successfully sends a test email.

Am I missing something?

Thanks & Regards
Ketan

ajb

Is this your own server or some shared instance?

Sometimes when apache start earlier than network connection is configured, then there are some dns issues and restarting apache will do the job. However in such case you should get other error report - something like "Unable to resolve host"

If gmail settings doesn't work - but I'm sure they are proper, then for me it looks like your firewall drops or blocks connection - depends on how long does it take.

Local php.ini settings means that php will use built-in mail method, which is configured to use some server or localhost to send emails. It's okay to use it for Email server settings, because this configuration is used to send EPESI error notifications, watchdog notifications, etc. Those emails are sent just to EPESI users.
For roundcube there is no option to use local php.ini. You have to find out what's the reason of error connection.

Regards,
Adam

ketanshah66

The CRM is hosted on a shared hosting plan with GoDaddy. Do you think of any issues with GoDaddy server?

It takes hardly a couple of seconds to throw up the error message.

I tried with smtp.office365.com without any port number. It gave me following error. The credentials are same as that of IMAP settings.

[23-Jun-2015 13:17:36 +0000]: SMTP Error: SMTP error: Authentication failure: Invalid response code received from server (Code: 535) in /home/lsbme/public_html/modules/CRM/Roundcube/RC/program/lib/Roundcube/rcube.php on line 1505 (POST /modules/CRM/Roundcube/RC/?_task=mail&_unlock=loading1435065456232&_lang=en_US&_framed=1?_task=mail&_action=send)

As soon as I added the port 587 (smtp.office365.com:587), it started giving me the original error.

[23-Jun-2015 13:28:42 UTC] Connection refused (111):
[23-Jun-2015 13:28:42 UTC] Failed to connect socket: Connection refused ():
[23-Jun-2015 13:28:42 +0000]: SMTP Error: SMTP error: Connection failed: Failed to connect socket: Connection refused in /home/lsbme/public_html/modules/CRM/Roundcube/RC/program/lib/Roundcube/rcube.php on line 1505 (POST /modules/CRM/Roundcube/RC/?_task=mail&_unlock=loading1435066115837&_lang=en_US&_framed=1?_task=mail&_action=send)

Hope this may help you to pin point the cause of the problem.

Thanks & Regards
Ketan

ajb

EDIT: Please read this first viewtopic.php?f=6&t=2159&p=7692&hilit=godaddy#p7689

Unfortunately no... Still don't know the reason for connection refused.
Could you try roundcube on our hosting? Please create a trial hosting here - it's totally free.
We did not have the time to update trials to the most recent EPESI version yet, so it's outdated, but I suppose roundcube hasn't changed a lot. Then try to configure email account there. We've got some issues with godaddy, but I don't remember what was the problem.

Regards,
Adam

ketanshah66

Hi Adam,

I have used Godaddy SMTP server details and it started working properly. I think Godaddy does not allow sending emails via 3rd party email solutions.

Thanks again for your support.

Regards
Ketan

kevinmeyer2

Good day Support,

I have done all the steps that is discussed in this ticket but i is not working. here is my error log:

[08-Jul-2015 10:08:03 UTC] PHP Fatal error: Class 'PDO' not found in /home/ahncddpb/public_html/epesi/modules/CRM/Roundcube/RC/program/lib/Roundcube/rcube_db_mysql.php on line 151
[08-Jul-2015 10:08:03 UTC] PHP Fatal error: Class 'PDO' not found in /home/ahncddpb/public_html/epesi/modules/CRM/Roundcube/RC/program/lib/Roundcube/rcube_db_mysql.php on line 151

we are currently using a shared server and roundcube already loaded on there. can you please help me with this error so that i can access my mails internally.

My php.ini is the following:
suhosin.session.encrypt = on

the location of the php.ini is as follow
/epesi/modules/CRM/Roundcube/RC/

ajb

You have to install/enable PDO extension
http://php.net/manual/en/pdo.installation.php

kevinmeyer2

[quote="ajb":rsfrcf49]You have to install/enable PDO extension
http://php.net/manual/en/pdo.installation.php[/quote:rsfrcf49]

Good day ajb,

I just spoke to my hosting provider and they added a php.ini file to the server with all the latest details on the php server and its not working. I have check the log and it still shows the same error. What can it be?

ajb

Still no PDO extension.
We've made a car, but your road is not sufficient :wink:

Really you have to make something to get PDO extension. Maybe change hosting provider, maybe try to get it right on your current.

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