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Hello Epesi team,

I want to ask about problem with RoundCube email client. I tried to follow several topics, how to solve this problem, but unfortunately with no success.

In attachment is picture describing the problem - everything is set properly and also in "mail indicator" is able to load info panel with all actual information about all received emails - so connection to email server is no problem, but when I try to click on email (or go to email section in menu), following error will appear: "Internal server error... (see attachment).

Every directory is set to 777. Admin email works with no problem. Mail indicator works with no problem.

Thanks in forward for Your advice
Richard Titz

RoundCube problem.jpg

Mail indicator uses other methods to check for mails than Roundcube. In fact RoundCube is a standalone application opened in iframe. Please check error reports in <EPESI_DIR>/data/CRM_Roundcube/logs for details. Or your server logs.
We have to know what's the reason of this issue to fix it.

Regards,
Adam

Thank you very much for quick reply.

I tryed to locate log file, but in directory is not such a file (see attachement).

Should I change some setting?

Thanks again
RT

__BH_log_missing.jpg

No. Try to find an error in http server logs. It can be anywhere - consult your hosting provider or try to locate it with some help articles.

Ok, here is my error log:

[Tue Jan 06 00:03:11 2015] [warn] RSA server certificate wildcard CommonName (CN) `*.ebola.cz' does NOT match server name!?
[Tue Jan 06 03:05:31 2015] [warn] RSA server certificate wildcard CommonName (CN) `*.ebola.cz' does NOT match server name!?
[Tue Jan 06 08:55:16 2015] [warn] RSA server certificate wildcard CommonName (CN) `*.ebola.cz' does NOT match server name!?
[Tue Jan 06 10:40:10 2015] [alert] [client 62.84.154.56] /home/www/bakinghard.com/sslsubdomains/nest/modules/CRM/Roundcube/RC/.htaccess: Options not allowed here, referer: https://nest.bakinghard.com/
[Tue Jan 06 10:40:10 2015] [error] [client 62.84.154.56] File does not exist: /home/www/bakinghard.com/sslsubdomains/errors, referer: https://nest.bakinghard.com/
[Tue Jan 06 10:40:15 2015] [alert] [client 62.84.154.56] /home/www/bakinghard.com/sslsubdomains/nest/modules/CRM/Roundcube/RC/.htaccess: Options not allowed here, referer: https://nest.bakinghard.com/
[Tue Jan 06 10:40:15 2015] [error] [client 62.84.154.56] File does not exist: /home/www/bakinghard.com/sslsubdomains/errors, referer: https://nest.bakinghard.com/
[Tue Jan 06 10:40:21 2015] [alert] [client 62.84.154.56] /home/www/bakinghard.com/sslsubdomains/nest/modules/CRM/Roundcube/RC/.htaccess: Options not allowed here, referer: https://nest.bakinghard.com/
[Tue Jan 06 10:40:21 2015] [error] [client 62.84.154.56] File does not exist: /home/www/bakinghard.com/sslsubdomains/errors, referer: https://nest.bakinghard.com/

Thanks
R.

Please remove/rename .htaccess file in /modules/CRM/Roundcube/RC/
It will be reverted after upgrade (it comes with the package), so you have to remember about that file.
Also you can have some issues in /data folder, because there are some vulnerable directories that have to be protected with .htaccess file (or other server settings to forbid direct access) - like /data/CRM_Roundcube/ or /data/Utils_Attachment. However issues shouldn't occur unless you'll try to reach that directories directly from a web browser.

Regards,
Adam

Thank you very much! (I renamed .htaccess) Everything is working fine.

Thanks again
RT

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