Archiving emails error message

kyoselmar

Hi, when I try to archive an e-mail I am getting the following error message:
"Server Error: UID MOVE: Client tried to access nonexistent namespace. (Mailbox name should probably be prefixed with: INBOX.) (0.001 + 0.000 secs)."
This suddenly started although I haven't changed anything, at least not that I remember. Any advice how to get archiving working again would be greatly appreciated?
Thanks a lot!
PS. I am running version 1.8.1

nnader

Hi,
for starters, I would recommend updating to the latest 1.8.2 release. Did you set up your own email server or is this an account at one of the more common domains like Gmail? It seems you are having issues with your imap server. Do you have an INBOX folder at your account?

kyoselmar

Hi nnader, thanks a lot for your prompt reply.
I have just updated to 1.8.2 and then got this message when starting epesi after overriding all files: "Exception occured: Cannot write into file: epesi-1.8.2-20170830.ei.zip". Apparently the downloaded upgrade file is from 20170430 and then it wants to upgrade to the file mentioned above. Anyway, epesi 1.8.2 is running fine although it couldn't fully complete the upgrade process.
I have my own email server and yes I do have an Inbox folder and the CRM Archive and CRM Archive Sent.
Sorry, I have no clue what to do.
Thank you!

nnader

Thank you for reporting this, do you have the option to access the files via terminal? Please try running

php update.php -f -b

This should force the update and create a backup.

kyoselmar

You are welcome. I am not very familiar with running things via terminal. Could you please give me a more step by step instruction. I am running linux (ubuntu) and xampp on my local machine where I did the update. The live remote version I haven't updated yet.
Many thanks for your help,
Markus

kyoselmar

I have tried to run php update.php -f -b but wasn't successful. I went to the directory where epesi is installed and run the code but got an error message: "the program php is currently not installed. you can install it by .......". I guess I am doing something wrong.

nnader

Hi,
I see you got it right. You have to run the program from the root directory. It seems you do not have php cli installed, you will need that in order to run php scripts from the terminal.

kyoselmar

okay, I have installed php cli and the result is as follow:
Error
Message: Call to undefined function mysqli_connect_errno()
File: /opt/lampp/htdocs/xxxxxx/libs/adodb/drivers/adodb-mysqli.inc.php
Line=811
error backtrace:
File: /opt/lampp/htdocs/xxxxxx/libs/adodb/adodb.inc.php
line 670
function called: ErrorNo()

File: /opt/lampp/htdocs/xxxxxx/include/database.php
line 49
function called: Connect("localhost", "xxxxxx", "xxxxxx", "xxxxxx")

File: /opt/lampp/htdocs/xxxxx/include/database.php
line 992
function called: Connect()

File: /opt/lampp/htdocs/xxxxxx/include.php
line 26
function called: require_once("/opt/lampp/htdocs/xxxxxx/include/database.php")

File: /opt/lampp/htdocs/xxxxxx/update.php
line 341
function called: require_once("/opt/lampp/htdocs/xxxxxx/include.php")

File: /opt/lampp/htdocs/xxxxxx/update.php
line 304
function called: load_epesi()

File: /opt/lampp/htdocs/xxxxxx/update.php
line 794
function called: run()

Does this look wright for you. Epesi is running fine.
Do you think it is safe to update the remotely hosted version or will I run into the same problem.

Thanks a lot for your help - much appreciated.

kyoselmar

never mind, I found the newest version epesi-1.8.2.4. Update went smooth, no problems.
I have also tested the archiving of emails in the new version and still the same problem as described in the first post. Any ideas how to get this working again.
Thanks a lot!

nnader

it loks like you are missing mysqli, then the console should work once you have that installed. About archiving can you try prefixing your default mail folder with INBOX?

kyoselmar

I am sorry nnader but I have been looking now for 1 day on how and where to change prefix of mail folder with no success. I have no idea how to do this. Do I have to set this somewhere in epesi or on the mail server or......?
Thanks for your time - really appreciated.

nnader

This is an issue with your email server unfortunately, I would start with that for sure.

nnader

I just thought of something else... when in your RoundCube email account in epesi, click on settings (upper right corner, next to log out) then in section (left sidebar) click special folders and in preferences check 'show real names for special folders' and click save. Then go back to your RoundCube account and tell me what is the real name of your default folder.

kyoselmar

Thank you so much nnader for trying to help. I have the following folder names showing in RoundCube:
INBOX, INBOX.Drafts, INBOX.Sent, INBOX.Spam, INBOX.Trash, Archive, Archives, CRM Archive, CRM Archive Sent, Junk, Templates. Archive and Archives are not activated.

nnader

Ok, so we updated RoundCube to 1.3.0, could you please give it a try with the epesi version on github from branch master (https://github.com/Telaxus/EPESI) and let us know if it works with this installation? We will release an update soon with the updated version of RoundCube.

kyoselmar

I have updated RoundCube but no success, same error. I have noticed that the prefix INBOX is now gone (no INBOX.Sent etc. only INBOX, Draft, Sent, etc.).

nnader

That is probably due to the settings you had earlier, settings->special folders and check 'Show real names for special folders'. We will be working on this issue in the meantime, please make sure this is not an issue with your imap settings, maybe your namespace prefix? This is an example for dovecot https://wiki.dovecot.org/Namespaces, what is your vendor?

nnader

Does archiving work for you with an older version of epesi? Or did work on 1.8.1 and stopped working?

kyoselmar

I have checked the imap settings on the mail server (siteground) but cannot find any prefix settings option (cpanel). I belief it was working in 1.8.1 and then suddenly stopped working.
Thanks a lot for your support - greatly appreciated.
BTW, I have only replaced the roundcube folder and it shows version: Roundcube Webmail 1.4-git. Is that correct?

nnader

Could you set up epesi 1.8.1, configure the same email account and try to archive something? It does not seem that anything introduced in 1.8.2 to Roundcube could produce a similar error. We are still analyzing this issue.

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